Refund policy

At Snackino, we stand behind the quality of our wheat puffs. Since we deal with perishable food products, our policy is designed to ensure safety while being fair to our customers.
1. General Return Policy
Perishable Nature: Because our products are food items, we cannot accept returns or exchanges once the product packaging has been opened. This is to ensure the health and safety of all our customers.
Unopened Products: If you have changed your mind about an unopened "Value Pack" or case, please contact us within 7 days of delivery. You will be responsible for the return shipping costs, and the product must arrive back at our facility in its original, sealed condition for a refund to be processed.
2. Damaged or Defective Items
If your order arrives in a condition that isn't up to our standards (e.g., crushed boxes, torn bags, or incorrect flavors), we will make it right!
Reporting Time: Please report any issues within 48 hours of receiving your package.
Evidence: To process a replacement or refund, we require a clear photo of the damaged item and the shipping label.
Resolution: Once verified, we will either ship a replacement at no extra cost to you or issue a full refund to your original payment method.
3. Refund Process
Approval: Once your request is reviewed and approved, your refund will be processed automatically.
Timeline: You will receive the credit within 5-10 business days, depending on your bank or card issuer's policies.
Shipping Fees: Original shipping charges are non-refundable unless the return is due to a Snackino error (damaged or wrong item).
4. Missing Packages
If your tracking information shows "Delivered" but you haven't received your puffs:
Please check with neighbors or your building management first.
Wait 24 hours, as carriers sometimes mark items delivered prematurely.
If it still hasn't arrived, contact our support team, and we will help you file a claim with the carrier.
Need Help? If you have any issues with your order, our team is ready to assist.
Email: support@snackino.com
Subject Line: Order #[Your Order Number] – Return Request